Terms of Service & Disclaimer

This Agreement is made between Ars Altera Lux, SIA, 40203611894 (Limited Liability Company), hereafter referred to as “Service Provider”, and the client, hereafter referred to as “Client”.

1. General Terms & Introduction

1.1. These Terms and Conditions (“Terms”), along with our privacy notice and disclaimer, available at [Your Website Address] (the “Website”), set out the basis on which we provide access to our Website and the provision of any Services to you through our Website and/or our associated social media channels. When you access, visit, or use our Website or purchase any of our Services, you agree to be bound by them. If you do not intend to be bound by them, then you should not visit or Website or purchase our Services.

1.2. If you purchase a particular coaching program or other bespoke service, then you may be asked to agree to separate terms and conditions which are specific to that product or service. Should a dispute or conflict arise, any separate terms that are agreed will take priority over these Terms.

2. Accessing our Website

2.1. Our Website is intended for individuals over the age of 18. If you are under 18, or you do not have the mental capacity to understand and accept these Terms, then you should not access or use our Website.

2.2. Access to our Website is provided free of charge on an ‘as available’ basis and we shall not be liable if you’re unable to use or access it for any reason.

3. The Services

3.1. We provide business and personal development and support through online and self-study courses, workshops, and coaching and mentoring sessions and programs (“the Services”). Further details of our Services can be found on our Website and social media channels.

4. What you agree when you purchase our services

4.1. When you purchase any of our Services, you are confirming that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide to us is true and accurate.

4.2. You agree to keep your access to the Services private, and not to share, disclose, assign, sell or license any part.

4.3. During your access to the Services, you may choose to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development or health and wellness. You accept that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to and/or use of the Services.

4.4. You acknowledge that the Services are designed to provide you with information, materials and support to assist you in developing yourself or, where applicable, your business and they are not a substitute for counselling or other therapy services. If you are currently seeking medical or other professional help concerning your mental health, or if you’re in any way unsure as to your mental capacity to use the Services then you agree to seek advice from a relevant medical professional and inform us if appropriate and relevant.

5. If you purchase a one-to-one session:

5.1 This service will include a private one-to-one session as detailed in the checkout page. A schedule of the date and time for your Session will be agreed with you and you will be responsible for attending the Session at the scheduled date and time and participating fully, openly and honestly.

5.2. The session will take place remotely via Zoom or other online meeting facility and you will be responsible for ensuring that you have in place all necessary resources to enable you to access the Service.

5.3. Cancellation and rescheduling: If you are unable to attend your scheduled Session, you will be responsible for contacting us to cancel your Session via [Your Support Email Address]. You will be able to cancel and reschedule your Session up to 48 hours before the scheduled Session start time. If you fail to cancel your Session within this time frame then you shall forfeit the right to that Session and may be charged a cancellation fee of [e.g., €150]. Any cancelled Sessions must be rescheduled and take place within 14 days from the date of the cancelled Session, subject to our availability, unless we agree otherwise.

5.4. No-Show: If we are waiting for you to join a scheduled Session for more than 15 minutes from the scheduled start time, we reserve the right to treat you as a no-show and in that situation you will forfeit your right to that Session or be charged a cancellation fee of [e.g., €150].

5.5. Should a situation arise where we need to reschedule a Session then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session to a mutually convenient time.

5.6. Should you require any further contact or support in addition to the Session and other Services as set out in the Checkout Page, then such contact will be in addition to the Services agreed and a further agreement will need to be arranged with separate terms for payment.

6. Your responsibility to others

6.1. To ensure everyone accessing our Website, social media channels and groups and our Services feels safe and comfortable, we ask you to agree to conduct yourself in a reasonable and responsible manner at all times when accessing any of our public or private groups or channels, Services, including Sessions, and not to act in a manner which may cause offence, distress or alarm to others.

6.2. When you access any of our groups, Services or Sessions, you agree:

  • NOT to use your access for any unlawful purpose.
  • NOT to record any part, for your personal use or otherwise.
  • NOT to capture or share images of any other person or that include any other person without that person’s express permission.
  • NOT to upload, post, transmit or otherwise make available content that:
    • is by its nature defamatory, libellous, obscene, demeaning or which causes offence to another individual whether intended or not;
    • discloses personal and/or confidential or sensitive information about another person;
    • is threatening or causes another individual to feel harassed or in fear; and/or
    • is classed as spam.
  • 6.3. In the event you are deemed by us to have acted in a way which is disruptive, or which causes offence, distress or alarm, to another person, then you will be excluded from the group or Session. Following such removal and exclusion, we shall arrange a meeting with you to discuss the matter and to determine whether you will be removed and/or excluded permanently. Such decision to be at our absolute discretion.
  • 6.4. If you become aware of any inappropriate behaviour, comments, or content being shown or displayed within any of our groups, on our Website, or during the delivery of any of our Services you agree to notify us as soon as possible.

7. Your purchase of our services

7.1. Your purchase of any Service is a contractual offer that we may choose to accept. Our legally binding agreement begins when we confirm acceptance by sending our welcome email.

7.2. If your order is not accepted, we will notify you by email and provide a full refund.

7.3. Details of our Services can be found on our Website and social media channels. The Service you purchase shall be delivered in accordance with the details displayed on the checkout page at the time your purchase is made.

8. Payment and Charges

8.1. The purchase price for your chosen Service is as set out on the checkout page at the time of your purchase (“the Fee”).

8.2. Time for payment of the Fee shall be of the essence and shall be made without deduction, set off, or any form of withholding except as is required by law and we must receive cleared payment before you are entitled to access the Service.

8.3. If you choose to pay the Fee by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you have still received access to the Service, you agree to provide full payment of the Fee within 7 days from access to the Service being provided.

8.4. If we agree to accept payment of the Fee by instalments, then you agree to:

* set up a direct debit or similar payment process to cover your instalment payments; and

* provide payment of the instalments as and when they fall due in accordance with the instalment plan agreed at the time of purchase.

9. Refund Policy and Cancellation

9.1. No refund policy shall apply to your purchase of the Service, including any deposit payment, save where a fault is found to exist.

9.2. Termination by Service Provider: We reserve our rights to terminate our agreement and your access to the Services, with immediate effect, if you:

* commit a material breach of your obligations under these Terms;

* fail to provide payment of any sum due to us as and when it becomes due;

* act or behave in a way which we reasonably consider may have a detrimental effect on our business or reputation;

* fail to positively engage with the Services or impair the delivery of the Services; or

* fail to abide by any of these Terms or any other guidance we may provide whether such action constitutes a material breach or not.

10. Confidentiality and Intellectual Property

10.1. Confidentiality: When you disclose Confidential Information to us, we will not communicate or disclose it, make it available to others, or use it for our own purposes without your consent.

10.2. Intellectual Property: We take the protection of our Intellectual Property Rights in relation to our Website, Content and Services very seriously. When you purchase any Services, we will grant to you a personal, limited, non-transferable, non-exclusive, revocable licence to access, view and use any Content we provide to you solely for the purposes as intended by the Services and these Terms. All other uses are strictly prohibited.

10.3. When you purchase our Services you agree and undertake that you WILL NOT:

* copy, reproduce, sell, license, share or distribute any of our Content, whether during the period of provision of the Services, or at any time thereafter;

* record any webinars, online or in-person events, videos, Sessions or any Content;

* infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights.

11. Liability and Jurisdiction

11.1. Limitation of Liability: Our entire liability is limited to the amount of the relevant purchase Fee paid by you at the time loss is sustained. You agree and acknowledge that this term is fair and reasonable given the nature of this arrangement and the provision of the Services.

11.2. Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any dispute arising out of this Agreement shall be resolved in a court of the Republic of Latvia.

12. Your Personal Data and How We Use It

12.1. Any Personal Data you provide to us during your use of our Website or when purchasing or accessing our Services will be maintained, stored, accessed and processed in accordance with the General Data Protection Regulation 2016/679 (GDPR). We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services or to comply with any necessary obligations and shall retain it only for as long as reasonably necessary and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at [Your Website’s Privacy Policy URL].

12.2. As part of the delivery of the Services your image may be recorded in photographs, images or screenshots by us or other individuals accessing the Services and shared on social media. By purchasing our Services and agreeing to these Terms you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us at [Your Support Email Address].

13. Final Agreement

By purchasing the Services, you acknowledge that you have read, comprehended, and agree with all of the above terms and conditions.

Client: [Electronic Signature, Full Name, and Date]

Service Provider: Ars Altera Lux, SIA, 40203611894 (Limited Liability Company), 2025.08.28